Inside Sales Manager

About The Role

Do you want to be part of an A-player team with the mission to help maintain beautiful landscapes while conserving our planet’s most precious resource: Water?

Do you want the opportunity to grow your skills and advance?

Do you want to be challenged and rewarded for exceptional performance?

Our new Inside Sales Manager will have full responsibility for Service Department customer communication strategies to transform customer interaction from transactional to relationship-based providing the highest level of service to our clients.

You are the superstar we are looking for if you are:

• Highly self-confident- especially in handling difficult customer communications. 
• Ambitious/Self-motivated- taking initiative to do things without being asked. 
• Flexible-able to prioritize across multiple tasks and open to change.
• Poised- under pressure or stress- don't give up when things are hard.
• Proactive- long-term thinking and problem solving.
• Attentive and responsive- to needs of others.
• Accountable/Disciplined- seeing things through to completion.  Not making excuses.
• Consistent/Dependable/Loyal- always show up on time and put in best effort.
• Curious- desire to learn new things/skills outside your comfort zone.
• Team player-help others succeed, fill in where needed.
• Trustworthy- have integrity to make decisions in the best interest of the customer/company.
• Empathetic/Optimistic/Sincere- able to make customers feel understood.

Job Description/Responsibilities

• Engage with customers and describe positive impacts of our recommended product and service solutions in an easy-to-understand way that will compel them to act.
• Handle customer objections and escalated customer communications.
• Contribute to new business growth strategies by identifying target market groups, develop marketing materials, and coordinate communication and follow up on campaigns.
• Communicate with clients to obtain feedback, positive testimonials, and assist in creation of case studies for specific Hoover projects.
• Frequent follow up phone conversations with customers regarding Hoover service recommendations and related proposals, followed by email summary of conversation. 
• Research to ensure we are communicating with appropriate decision makers; track down the correct parties if current info is not correct. 

Warning!  High-Achievers Only!!